FREQUENTLY ASKED QUESTIONS

LOCATION

What is the nearest Airport to Grecotel Filoxenia?
KALAMATA AIRPORT "CAPTAIN VASSILIS CONSTANTAKOPOULOS" : 13km distance

How far from Kalamata city center and the international airport is the hotel located?
- To Kalamata Town: 4km (approx. 10 minutes)
- To   Airport “Captain Vasilis Constantakopoulos”: 13km (approx. 20 minutes)

What are my transfer options from the airport to the hotel?
Our hotel does not offer a complimentary shuttle service. However, we can arrange shared or private luxury transfers, or book you a taxi at an additional cost. Our reservations department would be pleased to assist you.E:[email protected].
Alternatively, you can use a taxi directly from Kalamata Airport, as there is a taxi stand right outside the arrivals terminal.

What is the weather like in Kalamata?
In Kalamata, the summers are hot, dry, and clear and the winters are long, cold, wet, and partly cloudy. Over the course of the year, the temperature typically varies from 41°F to 89°F and is rarely below 33°F or above 95°F.
Based on the beach/pool score , the best time of year to visit Kalamata for hot-weather activities is from mid June to early September.
The hot season lasts for 3.2 months, from June 9 to September 15, with an average daily high temperature above 83°F. The hottest month of the year in Kalamata is August, with an average high of 88°F and low of 66°F.
The cool season lasts for 4.0 months, from November 26 to March 27, with an average daily high temperature below 64°F. The coldest month of the year in Kalamata is January, with an average low of 41°F and high of 58°F.

What are the parking options at the hotel?
There is a parking area in the hotel premises as well as a valet service.

What Time Zone is followed in Kalamata?
Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with hotel. To contact the resort directly, please send an email to: [email protected] or call: +30 27210 23166.

What is the payment and cancellation policy of the resort?
Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods?
Credit card/Debit Card payment as well as Cash payments are accepted . As for credit cards VISA, American Express, MasterCard, and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted)

TRANSPORTATION

What is the standard mode of Airport transfer to Grecotel Filoxenia?
Either by taxi or through transfer service, shared or private, that we can arrange for you at an additional cost.

What types of vehicles are used for the airport transfers?
Vehicles we cooperate with are upon request.

Is there a waiting time for the transfers to the resort?
Our transfers are scheduled in line with flight arrival times to Airport ''Captain Vassilis Constantakopoulos''.

How can Kalamata Town be reached?
•    There is a local bus station, out side at the gate of the hotel, which goes at the center of the town every 15-30 minutes .Take bus No 1 from the centre of the town and get off at the last stop (Filoxenia).
•    Taxi order is available 24/7 at the reception (waiting time from 10 - 30 minutes)
•    With a rental car/motorbike, available option at the concierge desk/upon request
•    E-bikes & e-Scooters available option at the concierge desk/upon request

DINING AND MEAL PLANS

Are all the restaurants operational?
Depending on seasonality the operation schedules of the restaurants may vary.

What is included in the Dine Club Half Board meal plan?
We offer an exciting half board dining concept with extra advantages, including credit and free dining for kids.

BREAKFAST
A large variety of breakfast options, ranging from lavish American-style buffets to exclusive a la carte options and local delicacies.

LUNCH(in place of dinner)
Set menu at Olive restaurant with no extra charge.

DINNER
Buffet dinner at Olive restaurant with no extra charge or a la carte dining with a credit allowance of €20 per adult & €10 per child, reservation required.

KIDS GO FREE
An ALL IN-Dining experience for children.

What are the meal options for Children?
Children up to 12 years old enjoy a lunch buffet at the Tasty Corner of the main restaurant from 12:30 to 14:00 and free dining from the kids’ menu, including juices and refreshments. Children aged over 12 years old are considered as adults.

Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager or your Guest Relations Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food. 

Is there any dress code for the Restaurants?
We follow a resort-casual dress code during dinner time. Swimwear and flip-flops are discouraged at Olive Restaurant.

ACCOMMODATION

What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM

What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?
Grecotel Filoxenia  provides you a luggage area where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €7,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

Can we have twin beds or Sea View of the Main Building?
Yes,twin beds or sea view rooms  are available upon request. Kindly inform us about your wish prior your arrival.

Is there a coffee or tea in the room?
Tea & Coffee Facilities upon request  .

What is the size of the extra bed?
All our extra beds are 190 cm in length and can accommodate an extra person should the room occupancy allows to be accommodated.

Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

How far are the rooms from the Beach?
Rooms are located a few steps away from the main beach.

Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.

Is there a safety deposit box in the room?
All room types offer a safety deposit box.

Is there an exchange office at the reception desk?
No, you may exchange cash notes at the center of the town.

Is there an ATM machine in the hotel premises?
There is not an ATM machine in the hotel

Is the hotel accessible to Mobility Impaired Guests?
Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

Are pets allowed in the hotel?
Small dogs up to 8kg are permitted in selected accommodation. The hotel has to be contacted in advance. View Pets Policy> https://www.grecotel.com/pets-policy.html

WELLNESS

Do we have to book the spa in advance?
It is recommended to book Elixir Olive Spa treatments a week in advance in order to guarantee the preferred timing.

Do you have a salon at the SPA?
We do have a salon at the Elixir Olive Spa.

Do you have a Sauna, do I have to book?
We do have 1 sauna room in our Elixir Spa and a reservation prior is required. 

Do you have a Gym?
We have a very well-equipped gym.

Do you have a medical facility?
We do have a public hospital ,along with an assigned 24/7 on call doctor(extra charge).

KIDS CLUB

Do you have a kid’s club?
We have a very well-equipped Children’s creative and educational facility called Grecoland.

What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.

Is it possible to book babysitting service?
There is a babysitting service available that can be booked through our reception at an extra cost. View terms and conditions> https://www.filoxeniakalamata.com/family-vacation/kids-babysitting.html

ACTIVITIES

What Types of Water Sports Activities do you have?
As a hotel we do not provide water sports.
There is a company near the hotel usually every year from 10 June to 15 September, but we cannot guarantee that for 2024 yet

Other activities
1 Floodlit Tennis court 
Ping-Pong table 
Sports & Gymnastics(yoga or pilates)
Indoor Gym
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